Information we are required to Disclose to You

As a Tax Agent, our work for you is performed in accordance with the Tax Agent Services Act 2009. Under this Act, the Tax Agent Services (Code of Professional Conduct) Determination 2024 requires that we make the following disclosures to you:

1. In the last 5 years we have not been subject to any of the events described in subsection 45(1)(d) of the Tax Agent Services (Code of Professional Conduct) Determination 2024 (the Determination), or other matters required to be disclosed under other laws.

2. The Tax Practitioner’s Board maintains a register of Tax Agents and BAS Agents. You can access and search this register here: https://www.tpb.gov.au/public-register

3. If you have a complaint about our Tax Agent services, you will need to contact your Accountant in the first instance with details by email. If they are unable to resolve your complaint within 3 business days, please contact Kyelie Baxter – Director by email. Your complaint will be investigated by the Director / a staff member who is not involved in the subject matter of the dispute where possible. We will provide you with email acknowledgement of receipt of your complaint and our understanding of the circumstances. The email will inform you that we will attempt to resolve your complaint with 14 days and will outline the dispute resolution process. If you are unhappy with the outcome that we propose to you, you can then make a complaint to the Tax Practitioners Board (TPB) using the link listed above. The TPB will send you an email to acknowledge the receipt of your complaint and review and risk assess your complaint. If you are unhappy with how the TPB has dealt with your complaint, the above link includes details about your review rights and who can further assist you.

4. In accordance with the Tax Practitioners Board (TPB) and CPA Australia, all members are required to complete Continuing Professional Developments (CPD) hours at a minimum of 20 hours per year with a requirement of completing 120 hours over a 3-year period.

5. The Australian Taxation Office sets a benchmark of 85% of on time lodgements for income tax returns for which we are measured against to meet on an annual basis.  Previous ATO tax return Lodgment on Time Percentages of IQ Accountants:

2023 Returns – 84.7%
2022 Returns – 87.8%

6. We hold professional indemnity insurance of at least the minimum amount prescribed in the CPA Australia Ltd By-Laws or as required by law. Our PI cover is with Fenton Green.

For further information please refer to the Tax Practitioners Board ‘factsheet for clients’.